IApproach support

       IApproach version 6.e (updated Nov 29, 2010)

  Contact Tdata technical support » 800.783.2827 or 614.885.1169 or
  support@tdata.com

  Here are some answers to common tech support issues for IApproach. If you are
  a paid subscriber and would like personal assistance, you can contact us at the
  numbers above.

  There is no charge for technical support during your paid subscription period.

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I am having a lot of error messages which cause the program to close or my computer
to lock up.
- A dirty or defective CD-Rom drive
- Scratched, defective or dirty CD media
- An outdated CD-Rom drive (manufactured around 1997 or before)
- Obtain a CD-Rom cleaning kit (available at your local computer store for about $10)
  and clean your CD-Rom drive. Your drive contains sensitive optics and cleaning it will
  remove dust which can cause problems or degrade your drive's performance.
- Examine the back side of the CD media for scratches or smudges. If the media is dirty,
  try cleaning it with a soft cotton cloth.
- Try a previous issue of the Tdata CD and see if you have similar problems. If so, this
  may indicate that there are problems with your CD-Rom drive.
- Try the media in another computer (if available) and see if you can look at the contents using
  Windows explorer (you do not have to install IApproach to examine the disc this way).
- If you feel that the CD media is defective, please call us to obtain a replacement.
  [ 800.783.2827 or 614.885.1169 ]
- Replace your CD-Rom drive with a new one.
Will IApproach run under Windows 7 and Vista?
- IApproach will run under Windows 7 and Vista - simply modify the IA6 shortcut.
  
  Please refer to the IApproach Vista bulletin.
Will IApproach run on the Mac?
- IApproach is a Windows program. There is no Mac version available, however it is possible
         to run ALL of your Windows programs on the Mac.
         Other Tdata customers have used Parallels software to run their Windows programs on Macs.
         Try these links for more information:
           -Parallels Desktop for Mac
           -Here is a link to some quick videos that show you how it works.

Can I install IApproach under 'limited' or other non-administrator user accounts?
How about multiple user accounts on the same work station?

	Preferred method:
1	Log in as administrator and install with the 6.e installer CD.
2	After the installer is finished, insert the latest data disc (ex 2004-07).
3	When the main menu appears, open each section of IApproach and size each screen to the users preference. Opening each section ensures that the registry entries are created under HKCU\Software\tdata corporation
4	Open regedit and export HKCU\Software\tdata corporation to a common folder on the hard drive or network.
5	Expand HKLM and right click on ‘Software’ then permissions. Select the user or group and make sure that permissions are set to ‘full control’.
	Completing the installation as a limited user:
6	Log off and/or change to the target user account. Use regedit or an equivalent method to import the .reg file from the common folder in step 5.
7	You can now run IApproach from the limited user account.
	* Repeat steps 6 and 7 for each user account as required.

	Alternate method:
1	Log into your computer as user with local Administrator rights.
2	Click on ‘Start’ then ‘Control Panel’
3	Switch Control Panel to classic view by clicking on “switch to classic view” in the upper left of the control panel.
4	Double Click on ‘User Accounts’.
5	Click on ‘Change Account’ and change the account type to Computer Administrator.
6	Log on as the Limited user.
7	Install IApproach 6.e using your installer CD.
8	Restart your computer.
9	Repeat 1 – 4 then change the account type back to Limited.
10	Log on as the Limited user and run IApproach.

Error: "The requested page was not able to correctly display. This can be fixed with
a setting change."
- Use REGEDIT to enable read and write permissions for the following
         area of your registry then restart IApproach.
  
         HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform
  
         If you need help with this procedure, please contact Tdata support.
Error: "IApproach was not correctly installed, please reinstall.." OR "Installation incomplete -
please reinstall IApproach"
- Use REGEDIT to enable read and write permissions for the following
         area of your registry then restart IApproach.
  
         HKEY_LOCAL_MACHINE\SOFTWARE\FMIUC
  
         If you need help with this procedure, please contact Tdata support.
FAA Forms: When trying to print a form that I have created or opened, nothing happens
after selecting 'Print' or 'Print preview'.
- This issue is caused by an incomplete or corrupted installation of the Adobe® Acrobat Reader®.
         To correct this problem, uninstall Acrobat Reader, reboot your computer then install
         the latest version of Acrobat Reader® (available from Adobe)
  
         To uninstall Acrobat Reader®, click on 'Start' then 'Control Panel' then 'Add or
         Remove Programs'. If you have more than one version, remove all versions of
         Acrobat Reader® then reboot your computer.
  
         Download and install the latest version of Acrobat Reader®
  
         If you need help with this procedure, please contact Tdata support.
337 Form: When printing or previewing a 337 form, the text runs over the border on the right
in Block 8.
- This issue can be caused by one of two situations: Your Screen Resolution DPI setting is too high
         or you have an outdated, incomplete or corrupted installation, or multiple versions of the Adobe
         Acrobat® Reader.
  
         First, check your DPI setting by going into 'Control Panel', then 'Display'. Select the 'Settings' tab and then
         click on the 'Advanced' button. If your DPI is set to anything higher than Normal size (96 DPI) use the
         pulldown arrow to select 96 DPI then click the 'Apply' button. You may have to restart your computer for
         this setting to take effect.
  
         If your DPI setting is at 96 DPI or smaller and the problem still exists, you will need to uninstall Acrobat
         Reader, reboot your computer and then install the latest version of Acrobat Reader® (available free from
         Adobe)
  
         To uninstall Acrobat Reader®, click on 'Start' then 'Control Panel' then 'Add or Remove Programs'.
         If you have more than one version, remove all versions of Acrobat Reader® then reboot your computer.
  
         Download and install the latest version of Acrobat Reader®
  
         If you need help with this procedure, please contact Tdata support.
When trying to open Summary of STC's I get an error "…no association with PDF files."
- Open the IApproach Main Menu then press and hold the CTRL, SHIFT and F7 keys at the same time.
         A pop-up screen will ask if you have Adobe v.7.0. Click the "Yes" button. The next screen will ask if you
         wish to try to correct the problem. Click the "Yes" button.
  
         Close and reopen the IApproach Main menu and try the Summary of STC's again.
Error: "Expiration file not found, cannot continue" OR "Installation incomplete"
- Use REGEDIT to enable read and write permissions for the following
         areas of your registry then restart IApproach.
  
         HKEY_CURRENT_USER\Software\tdata corporation
  
         HKEY_LOCAL_MACHINE\Software\
  
         If you need help with this procedure, please contact Tdata support.
I cannot locate my installer CD. Is there a way I can download it?
- Yes. If you have CD burning capability, you can download our installer
  ISO file and use it to create an installer CD.
- For more information on CD creation from an ISO file, consult the
  CD creation software documentation.
- Generally, you can download this ISO file to your hard drive and right-click on it.
  You should see an option to 'create cd' or similar.
- See IApproach_installer.ISO and Installing IApproach.
"Shortcut to drive or network connection cannot be found" error when clicking on the
IA6 desktop icon
- Your computer is not able to read the CD-Rom media. Make sure that the
  IApproach CD is in your CD-Rom drive.
- If the CD is in the drive and you still get the same error, obtain a CD-Rom cleaning kit
  and clean your drive.
- The drive letter of your CD drive has changed. Try reinstalling IApproach.
- If your PC has 2 CD drives, make sure that the IApproach CD is in the drive that you
  originally installed it from.
- If you still get the error message, your CD drive or the IApproach media may be defective.
- Call us at 800-783-2827 or 614-885-1169 for additional help with this issue.
"either your demo period has expired or you entered an incorrect password when you
installed ..." error message
- You have installed the program as a demo or used the wrong password
  when you originally installed. Reinstall IApproach using your installer CD.
  Your password is printed on the installer CD.
FAA forms - The data does not line up with the form when printed
- Make sure that your printer is set to 8.5 x 11 and not A4. Since the FAA forms are designed
  for 8.5 x 11, they will not line up correctly unless the printer is using this setting.
Error "data source name not found and no default driver specified" or similar message
- Win95/98 - Microsoft MDAC was not completely installed before installing IApproach.
  Reboot your PC and then Reinstall IApproach using your installer CD. Your password
  is printed on face of the installer CD.
- You are running Windows 95 and have never installed Microsoft DCOM. If this is the case
  or you are not sure if you have DCOM, run the DCOM installation (DCom95.Exe located
  on your IApproach installer CD), restart your PC and then Reinstall IApproach.
- Windows 2000 or XP - Your system may be missing the ODBC Microsoft Access drivers
        so IApproach is unable to create a data source. You can check this by clicking on 'Start',
        'Control panel', Administrative tools' then 'Data sources'.
  
        Click on the 'Drivers' tab and look for 'Microsoft Access Driver (MDB)' in the list.
        If this entry does not exist, you should call or email us for further assistance.
        [ 800.783.2827 or 614.885.1169 support@tdata.com]
"This copy of IApproach is outdated - Please insert the most recent issue ..." message
- Try opening Airworthiness Directives section before trying to access any other section of IApproach.
- If the Airworthiness Directives section does not open, the CD you are using is likely out of date.
  Please contact us to obtain a current disc - 800.783.2827 or 614.885.1169
"system error 31" or similar message - Windows ME users only.
- If you upgraded from Windows 98 to Windows ME, Microsoft has acknowledged that
        problems exist with MDAC (Microsoft Data Access Components) being installed.
  
        MDAC must be in place before IApproach can be installed. Microsoft has issued the
        following description and workaround to the problem:
  
        Microsoft issue and resolution:
  
        (Note: This is for advanced Windows users only. Please contact Tdata Technical support
        if you need help with this procedure.)
  
        The error can occur when the ODBC drivers are damaged or corrupt or a mismatched
        version of MDAC is installed. Since you have Windows ME installed, the new feature
        "System File Protection" of Windows ME will prevent you to update MDAC.
  
        System File Protection (SFP) is a feature implemented in Windows ME that ensures
        files critical to system operation are not replaced by older versions or versions
        not approved by Microsoft. If a product, including Microsoft products, attempts to
        replace a Windows Millennium protected file with an older version of a protected file,
        the files will be replaced with the protected files automatically and silently.
  
        To install the MDAC 2.6 (or MDAC 2.5 SP1) successfully, you may try the following steps:
  
        1. Make a bootable disk.
        2. Reboot the system from the floppy disk so that you can start up in DOS mode.
        3. Rename (do not delete) the following files located in the c:\windows\system
            directory on your PC to *.old: ODBC32.dll and ODBCJT32.dll
  
        Note: the files are located in the System directory. Please write down the file
        version before renaming and check the new file version after you install MDAC.
        Thus, you can make sure whether or not the old files are replaced by the new ones
        when you install MDAC 2.6 or MDAC 2.5 SP1.
  
        4. Rename (do not delete) the following files located in the c:\windows directory
            on your PC to *.old: ODBC.ini, ODBCINST.ini
  
        5. Reboot the system to Normal mode, and install MDAC. Check if MDAC is installed
            correctly.
  
        6. Reinstall IApproach and try running the program.
  
        If you need assistance, please contact us at 800.783.2827 or 614.885.1169
        or support@tdata.com
When I click on Summary of STC's and I get an hour glass and then it goes away and
nothing happens
- Reinstall Acrobat Reader by locating it on your IApproach installer CD (file name: AR40eng.exe)
If I uninstall or reinstall IApproach will I destroy my saved files?
- No. Your workfiles will stay in the default folder (usually C:\Program files\IA6")